Thank you for choosing PVO. We are dedicated to providing you with outstanding support and ensuring your satisfaction with our products and services. Your success is our priority, and we look forward to assisting you in any way we can.
If you encounter any issues covered by the warranty, we will ensure a smooth and hassle-free process for replacements or repairs, so you can continue to enjoy the reliability of our products.
We understand that each project is unique, and so are their requirements. Our support professionals are ready to tailor solutions to suit your specific needs and preferences.
Getting in touch with our support team is easy. You can reach us by emailing service@pvo-int.com or call us at +31 (0)85 7820055.
If a solar panel from Trina Solar supplied by PVO International does not operate satisfactorily, we ask you to send an e-mail to: service@pvo-int.com. Make sure you give a clear description of the default/problem and send us as many photos if possible.
We will process your RMA-request as quickly as possible, and we will inform you about the further procedure.
If a Jinko Solar solar panel supplied by PVO International is not working properly, we ask you to fill in the Jinko Solar Guarantee Form on the Jinko Solar website. Make sure you give a clear description of the default/problem and send as many photos of the panel.
Your RMA-request will be processed as quickly as possible and Jinko Solar will inform you about the further procedure. If you have any questions, please contact the customer service of Jinko: cs.eu@jinkosolar.com.
Download here the Claim Sheet and send the completed form to cs.eu@jinkosolar.com.
If a solar panel of Tongwei Solar supplied by PVO International does not operate satisfactorily, we ask you to send an e-mail to: service@pvo-int.com. Make sure you give a clear description of the default/problem and send us as many photos if possible.
We will process your RMA-request as quickly as possible and we will inform you about the further procedure.
If a solar panel of First Solar supplied by PVO International is not working properly, please contact our service team. Please make sure that you give a clear description of your complaint/problem by sending an e-mail to: service@pvo-int.com. If possible, we would like to receive as many pictures and information as possible.
We will process your RMA request as soon as possible and inform you about the further procedure.
For the warranty of Enphase products, please contact our supplier Enphase directly. The European guarantees cover products installed in Belgium, France, Germany, the Republic of Ireland, Italy, Luxembourg, the Netherlands, Switzerland, and the United Kingdom.
The global warranties cover products installed in countries which are not listed above. For more information about the global warranties visit their website or contact the Enphase Support Team.
If your request is not listed above, please contact the Enphase Support Team.
Telephone: +44 (0) 1908 828 928
Should there be any problems with a Fox ESS product, please contact the Fox ESS service team. Go to their customer portal and search the help centre or submit a ticket.
Fox ESS customer portal: https://support.fox-ess.com/portal/en/home
If you are an end user, please submit the warranty claim via the following link: http://warranty.growatt.com/common/customerComplaints?lang=en.
If you are an installer and have an installer account, you must submit the RMA (Warranty Claim) via your installer account on oss.growatt.com. You can do this under the menu ‘Service Hall’ -> ‘Replacement claim’.
Please submit the warranty claim as completely as possible. If it is not clear why the inverter has been declared defective, Growatt reserves the right to reject the claim.
If the claim is submitted in error, or the defective inverter is not returned, costs may be charged.
Upon approval, Growatt will, if the relevant model is in stock, ship a replacement inverter to the specified delivery address within 2 weeks.
Should there be any problems with a Huawei product, please contact Huawei’s service team immediately. Through the Technical Support Centre, you can access product documents, online support or warranty check.
Technical Support Center: https://solar.huawei.com/ie/service-support/tsc
Should there be any problems with a KACO new energy product, please contact KACO’s service team. You can do this by easily registering on KACO’s customer portal.
KACO customer portal: myKACO.com
SMA has its own standard procedure and requirements to have articles repaired, returned, or exchanged. Below you will find more information about the procedure and the warranty conditions of SMA. If you have any questions, please contact the Online SMA Service Center:
Phone: +44 1908 304899
Should there be any problems with a SOFAR product, please contact SOFAR’s service team. SOFAR has established local teams ready to provide expert help with the installation of your PV system. From design planning with professional tools, such as PVsyst and Pvsol, to advice on components to meet specific requirements, SOFAR is at your service for technical support or warranty handling.
Technical Support: https://sofarsolar.eu/technical-support/
Warranty Service: https://sofarsolar.eu/warranty-service/
If there are any problems with your SolarEdge product, which you have purchased by PVO International, please contact the service team of SolarEdge. Contact the SolarEdge Support Center to report the malfunction or ask any other support related question:
Phone: + 44 0800 028 1183
Email: support@solaredge.com
* For support in your own language go to www.solaredge.com/service. After you logged in on the website, fill in your country and you can contact your support team directly.
If there are any problems with your Sungrow product, which you have purchased by PVO International, please contact the service team of Sungrow. If you want to report a malfunction or you have other support questions, you can contact the support team of Sungrow:
Ticket support: https://support.sungrow.co/portal/en/signin
Phone (only NL): +31 (0)85 30 18 234
(Germany): +49 (0)89 13 07 26 20
Email: service@sungrow-emea.com
If there are any problems with your Ecotap product, which you have purchased by PVO International, please contact the service team of Ecotap. The helpdesk is available 24/7 for your convience.
Phone: +31 (0) 411 74 50 20
Email: helpdesk@ecotap.nl
* For malfunctions call the phone number on the charger.
