ORDER

You can place your order with PVO International via email (sales@pvo-int.com) or by phone (+31 (0)85-7820055). You will receive a quote from us via email, which needs to be signed and returned. The order is accepted when we receive the signed quote (subject to our terms and conditions). We set a delivery and payment date on the order confirmation. The customer communicates the desired delivery date when placing the order. PVO states the payment date on the order confirmation. If the delivery date is moved, the payment date will remain intact.

SHIPPING AND DELIVERY

After the full purchase price is received or if credit is established and there are no outstanding amounts past due; delivery will commence from available stock. We will provide a shipping date in a best attempt to meet your desired delivery date. Shipping and delivery takes place Ex-Works mainly from our warehouses in The Netherlands. We can also arrange transportation for you (to your desired location) for a fee. Deliveries are made on Incoterms FCA or DDP. When receiving goods they need to be checked and signed off by you. After this you can no longer reclaim. You need to report any defects to PVO within 24 hours after delivery. Any assistance we provide with the organization of the transport is without obligation. If you wish, you may provide your own transportation and we will assist in arranging pickup.

MODIFICATION OF ORDERS

Change requests for orders will be processed up to 24 hours before the indicative delivery time within the Netherlands. Change requests for deliveries outside The Netherlands need to be made two (2) business days prior to the shipping date.

TIME DELIVERY

For foreign deliveries, time deliveries are possible but difficult. Consultation with our fulfilment team is critical for deliveries outside the Netherlands. Please note that time deliveries outside the Netherlands are usually restricted to the arrival of the goods within a four (4) hour window.*

* Additional costs as determined by the carrier will be charged for time deliveries.

POSTPONING SHIPPING AND DELIVERY

The shipping date can be postponed for a maximum of two weeks per order. We will charge you storage costs for the postponed delivery. Also, if applicable, we will charge you additional costs for the inbound and outbound activities of our contracted carriers. The delivery charges may vary (see our terms and conditions). If you wish to postpone a delivery, you must notify PVO no later than two working days before the indicative shipping date.

PAYMENT

Payment is due two (2) business days prior to the shipping date before 14.00 PM CET. The payment needs to be received in the bank account of Greening Components B.V. in order to ship your goods on time.

PRICES

All mentioned prices are excluding VAT.